Our Coffee is roasted and packed fresh to order. We will endeavour to dispatch within 24-48 hours of receipt either by Royal Mail or Courier. For UK Mainland, please allow up to 5 working days for delivery.
1. Royal Mail Deliveries: We send these orders by 48 TRACKED post. Most parcels are relatively bulky and may not fit through a letter box. If no one is home, Royal Mail will leave a note if the parcel cannot be left. Please inform us of any special delivery requirements on your order form.
2. APC ‘Team C’ Courier: We will offer this service for larger weights, and where a particular delivery instruction is required. This is a next day tracked service and will need the item to be signed for on receipt. This selected as express on checkout.
3. VAT: Coffee itself is not a VAT rated product. If specific delivery instructions are required which require additional charges, then VAT will be added to the delivery cost.
4. Orders on Friday or over Weekend: All orders placed after 12pm on Friday or over Saturday and Sunday will be processed on the Monday and dispatched on Tuesday. We can arrange an emergency Saturday delivery at an extra cost please contact our team on 01553 771451 for further information.
5. Returns: In the event that the customer wishes to return goods, The Company will replace the product free of charge or refund costs incurred at the customer’s option.